Terms and Conditions

Delivery Policy

PDF Books and Personal Profiles

Most items for purchase on the VARK website are available for download immediately after you have made payment. This includes PDF books, and personal profiles. When you purchase a personal profile, an email containing the download link is automatically sent to you once you have paid.

If you have problems receiving your VARK Personal Profile or book please contact us. We can arrange to send it in other ways – viz.:

  • to another email address (a friend or colleague),
  • as a postal item to an address you supply for us (personal profiles only),
  • we can place it on a web page for you to download.

Subscriptions and Business Memberships

For subscriptions and business memberships, allow 2 business days for us to set up your subscription or membership. We will email you details about how to access your subscription or membership as soon as we have set it up.

Video Presentations

For video presentations, allow 2 business days for us to set up your access to the video you have purchased. We will email you details about how to access the presentation as soon as we have set it up.

Returns Policy

Should you wish to return an item, please e-mail Neil Fleming (flemingn@ihug.co.nz), giving a description of the fault with the item. You will be advised on how to return it.

Personal Profiles.

Our policy is not to refund on Personal Profiles merely because they do not meet your expectations or they are “not received”. Instead we will find a way to deliver (see our delivery policy above).

Cancellation Policy

Once your purchase has been submitted and paid for, it cannot normally be cancelled.

Privacy Policy

We do not share the personal information that you provide us when making a purchase with any third-parties. The information we collect when you make a purchase, is collected solely for the purpose of fulfilling your order.

Demographic details that you submit upon completion of the VARK questionnaire may be published in a summarized form on the VARK website, and used for research into VARK. You are not personally identifiable in the data collected, nor in the published summaries.